Returns & Refunds

We want every purchase to be considered and enjoyable. If an eligible item is not right for you, contact us promptly so we can explain the available return steps. Items must be unworn, unwashed, unaltered and free from fragrance, makeup, deodorant, pet hair or other signs of use. Original tags and packaging should remain attached where applicable.

Return request window

Return requests should be submitted within 14 calendar days of confirmed delivery. Approval is required before sending a package. Items returned without authorization, outside the stated window or in used condition may be refused and returned to the sender.

Final-sale items

Final-sale merchandise, intimate apparel, opened accessories, gift cards and items marked non-returnable are not eligible for return unless they arrived damaged or incorrect. Promotional discounts do not automatically make an item final sale unless the product or promotion states that condition.

Return shipping and refunds

Unless an item arrived damaged or incorrect, the customer is responsible for return shipping. We recommend a trackable service because the sender remains responsible until the package is received. Approved refunds are issued to the original payment method after inspection. Original shipping charges are not refundable. Banks and card providers may require additional time to post the credit.

Damaged or incorrect items

Contact info@grassrootslabel.com within three days of delivery with the order number and clear photographs of the item, packaging and shipping label. Keep all packaging until the issue is reviewed. We will provide the next appropriate step after confirming the details.